Less than a month ahead, the 4th Annual Customer Experience Management Summit will take place in Berlin. The conference will offer a variety of speakers from telecoms, banking, airlines and hotels and will be held from 8th-10th of October 2013 in the Steigenberger Hotel Berlin.
As part of the very exiting program of speeches and case studies, I will be holding a presentation on how to weave customer experience into the hearts, heads and hands of an organization. So if you are around the corner and the program sounds inviting to you, I would be happy to see you there!
(image source: welu-berlin via flickr.com)