I’m Ralf Hetzer and passionate about excellent sales and service experiences. With a strong management consulting background and experience as a telco line manager for CX and service design, I aim to unite the best of both world for a company’s success: customer view & commercial view. For more information on my professional life, please visit my LinkedIn Profile.
This blog is about three topics that are part of my professional career and are so much fun, that I invest my spare time in the evenings and on the weekends to read and write about them: Customer Experience. Strategy. Innovation.
I write this blog to get the many ideas in my head sorted and maybe help you find some useful ideas. So if you think some of this worth a tweet or a like, please go ahead!
This is a personal blog and all statements reflect my personal opinion only. This blog is not connected to my current or my former employers.