Join me in Berlin on the CX Management Summit

Brandenburger Tor, Berlin

Less than a month ahead, the 4th Annual Customer Experience Management Summit will take place in Berlin. The conference will offer a variety of speakers from telecoms, banking, airlines and hotels and will be held from 8th-10th of October 2013 in the Steigenberger Hotel Berlin.

As part of the very exiting program of speeches and case studies, I will be holding a presentation on how to weave customer experience into the hearts, heads and hands of an organization. So if you are around the corner and the program sounds inviting to you, I would be happy to see you there!


(image source: welu-berlin via

Author: Ralf Hetzer

Ralf Hetzer is the author of this blog and passionate about customer experience, strategy and innovation. He lives and works around Düsseldorf/ Germany. When not working, he loves to ride mountain bikes and drink excellent espresso.

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